Shipping policy

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We typically ship all orders within 2–5 business days. If you select Expedited Processing at checkout, we will ship within 24–48 hours depending on the time of day the order is placed.

HOW LONG DOES IT TAKE TO ARRIVE?

  - USA:              2–5 business days
  - Canada:           4–10 business days
  - Western Europe:   5–15 business days
  - Australia / NZ:   5–15 business days
  - Rest of World:    5–20 business days

Please note these are estimates only. Actual delivery times may vary due to carrier volume, customs processing, or other factors outside our control. We encourage you to order in a timely fashion to avoid delays.

I DIDN'T RECEIVE MY ORDER:

If your order has not arrived within the estimated timeframe, please email us at support@gocycl.com with your order number from your confirmation email or SMS.
We will help track down your order. You can also reach us by Live Chat on our
website.

WHAT ABOUT CUSTOMS FEES AND TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

If your order is shipping internationally, you may be charged sales tax (VAT) or import duties upon delivery. These fees are set by your country's customs authority and are the recipient's responsibility. If fees are charged by customs, they are payable by the recipient. We are not responsible for orders not accepted due to failure to pay duties and taxes, and international duties and taxes are non-refundable in the event of a return or exchange.

For guidance on applicable fees, please refer to your country's tax authority.

SHIPPING INSURANCE:

Shipping insurance is available at checkout. It covers you in case your item is lost, stolen, or damaged in transit. To make a claim, contact our support team at support@gocycl.com with your order number and a description of the issue.

Please note: Shipping insurance is non-refundable once your order has shipped.

CONTACT US:

  - Email:  support@gocycl.com
  - Phone:  +1 303-491-6601
  - Hours:  6:00 AM PST to 6:00 PM PST Monday through Sunday